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Need help with one of our apps? We're happy to help.
Email [email protected] and tell us which app you're using, your device (iPhone, iPad or Android) and what happened. We usually reply within two business days.
Purchases in our games are handled by the Apple App Store or Google Play, so refunds follow their rules. On iPhone, visit reportaproblem.apple.com. On Android, use your Google Play order history. If you get stuck, email us.
Open the game's Settings and tap Restore Purchases while signed in with the same Apple ID or Google account you used to buy them.
Game progress is saved on your device; use the game's reset option or uninstall it. For Chaos Choreographer, use Delete my account in the app. You can also email us and we'll take care of it.
On your iPhone, open Settings, tap your name, then Subscriptions, then Hope Hill. Cancel at least 24 hours before it renews.
On iPhone, open Settings, then Privacy & Security, then Tracking, and turn the game off. On Android, open Settings and delete or reset your advertising ID. Ads in our games are always optional.
Progress is saved on your own device. In our free browser games, it is saved in your browser, so play on the same device and browser each time. Deleting the game or clearing your browser data deletes your progress.
Please email us. We take children's privacy seriously and will respond quickly. See our privacy policies for details.